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Questions to Ask When Considering A Home Care Provider

 

When selecting a home care agency, there are some very important questions that you should ask of your prospective services provider:

 

  • Is the Care Provider a:

    1. Home Care Agency,

    2. Employment Agency, 
    3. Registry/Broker,
    4. Independent Contractor?
  • Home care agencies accept responsibility for screening, training, insuring, and supervising their staff. The other models do not.
  • How long has the agency been providing private duty home care?
  • How does the agency screen and select caregivers prior to an assignment? Do they hire independent contractors?
  • Are references checked and criminal background and drug screens conducted on all employees?
  • Is there a licensed health care professional, who along with the client and family develops an individualized plan of care? How are emergencies handled after normal business hours?
  • How often are caregiver services monitored, and does the agency employ a full time registered nurse or other qualified professional to make regular visits to the client's home?
  • Does the agency adhere to state and federal guidelines in their employment practices, such as: withholding appropriate taxes, providing workers’ compensation and other benefits?
  • Does the agency manage all payroll and employee related matters? 

Whenever possible, ask to meet with the prospective caregiver(s) before they are assigned to provide care. This will provide a good opportunity to interact with the caregiver prior to an assignment. If you are not satisfied with the caregiver, this is a good time to let the agency know.

Source: National Private Duty Association


More articles on how to find home care:

The Best Way to Purchase Home Care: Industry Response

Home Care Options

 

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