The Manager's Toolbox to Manage a Complex Workplace


The Manager's Toolbox to Manage a Complex Workplace

An employee calls from the hospital, unable to get to work because of a parent's midnight fall at home.

An employee shares an incredibly personal experience – she's caring for her mother and her brother, both of whom are dying.

An employee requests flexibility in his work schedule because his partner has been diagnosed with early onset Alzheimer's disease.

Our work life now includes our life's work – caring for a family member with a chronic illness or disease or injury. As managers, how do you make room for both in the workplace? How do you find the words to console an employee in a heartbreaking and heart-wrenching experience that can last years?

Our training helps managers respond appropriately so that employees receive support at their home-away-from-home (the workplace) and so that the workplace continues.

Caregiving impacts the workplace: More than 40 million persons in the U.S. provide care to a family member; six in 10 of these individuals also work. Through our training program, managers and employers communicate effectively with their employees who care to ensure the workplace and family caregivers keep working. (A family caregiver is an individual who cares for a family member, like a spouse or parent, or a friend.)

With our three-hour training program, managers and employers gain an insight into a personal caregiving experience. Because of the insights they gain, these managers and employers can now better manage their workplace when an employee becomes a family caregiver.

The interactive training program can be delivered during one half-day session or through three, one-hour sessions. We also host the training in the Chicago area and virtually.

The training program objectives are:

  1. To educate managers and employers about a caregiving experience and the worries, concerns and stresses a working family caregiver experiences.

  2. To provide managers and employers with skills and techniques so effective communication with caregiving employees about their experiences and their work load happens.

  3. To help employers and managers become comfortable with emotional discussions with caregiving employees, who are often going through the worst experiences in their lifetime.

  4. To ensure managers and employers are prepared for the impact of caregiving experiences on their workplace so the business continues while employees manage caregiving responsibilities.


1. A Caregiving Overview

  1. Gan insight into the experience of working while caring for a family member.

  2. Understand the strategies to manage the impact of a caregiving crisis on the workplace.

2. Effective Communication

  1. Learn three key skills to use during difficult conversations with employees.

  2. Practice these skills so they can be implemented in the workplace.

3. Manage the Emotions

  1. Receive skills in order to become comfortable with employees going through a deeply emotional experience.

  2. Apply techniques learned which can be used during workplace communications.

Would you like to schedule a this training for your workplace? Send Denise an e-mail for availability and rates. Or, call us at 773-343-6341.

We’ve been approved to provide 3 continuing education hours for those Illinois professionals who attend our Caregiving Sensitivity Training. Continuing education hours are provided by the University of Illinois, College of Medicine, Department of Family Medicine in collaboration with the Continuing Education Institute of Illinois.

The Illinois professions provided for are:

  • Certified Dementia Practitioner®

  • Certified Senior Advisor®

  • Counselor-Professional/Clinical

  • Dental Hygienist

  • Dietitian/Nutritionist

  • Marriage and Family Counselor

  • Nurse (APN, RN, LPN)

  • Nursing Home Administrator

  • Occupational Therapist

  • Physician

  • Psychologist

  • Physical Therapist

  • Respiratory Therapist

  • Social Worker

Certified Dementia Practitioner® and Certified Senior Advisor®
We also can provide continuing education credits for Certified Dementia Practicioners® and Certified Senior Advisors® in all 50 states.

SHRM Professional Development Credits
This program is valid for 3 PDCs for the SHRM-CPSM or SHRM-SCPSM in all 50 states.

Professional Coaches
Professional coaches can earn 3 hours for resource development in all 50 states.

Denise M. Brown, Trainer
Denise M. Brown launched in 1996. was the first website to add online caregiving support groups, daily caregiving chats and blogs written by family caregivers. Through its blogs posts, podcasts and video chats, holds one of the largest online libraries of caregiving stories.

In March 2011, Denise launched CareGifters, an initiative which funds caregiving solutions, one family caregiver at a time. Through CareGifters, Denise raises money to send money to family caregivers in need.

Next Avenue named Denise a 2017 Influencer in Aging, one of “50 advocates, researchers, thought leaders, innovators, writers and experts who continue to push beyond traditional boundaries and change our understanding of what it means to grow older.”

Denise receives invitations to speak at a various events and participate in panels, round-table discussions and reports about issues faced by family caregivers and potential solutions that can help including:

  1. Guest Lecturer: The Family Caregiver’s Stress, Loyola University School of Social Work, February 2018 and February 2019

  2. Guest Lecturer: The Family Caregiver’s Stress, University of Chicago School of Social Service Administration, May 2018 and May 2019

  3. Presenter: The Future of Caregiving, Third Annual National Caregiving Conference, November 2018

  4. Presenter: The Caregiving Years, Six Stages to a Meaningful Journey, Society of Certified Senior Advisors Annual Conference, August 2018

  5. Panelist: National Family Caregiving Policy – What Might the RAISE Act Inspire, HCBS National Home & Community Based Services Conference, August 2018

  6. Presenter: Healing Your Caregiving Hurts, 2018 Family Education Retreat, Alzheimer’s Association, Greater Illinois Chapter, April 2018

  7. Keynote: The Caregiving Years, Six Stages to a Meaningful Journey, Brethren Village, Lancaster, Penn., November 2017

  8. Caregiving expert: LifeSpeak Well-Being Platform for Employers, May 2017

  9. Panelist: Aging in Place panel, eHI 2016 Annual Conference and Member Meeting in February 2016;

  10. Round-table participant: Family Matters in Caregiving and Technology Adoption round-table discussion, part of an Aging Well Expert series sponsored by Philips and Georgetown University McDonough School of Business in April 2015;

  11. Panelist: Our Aging Market: Why Businesses Need to Respond panelist sponsored by Harvard Business School Alumni Association of Boston in March 2015;

  12. Round-table participant: Catalyzing Technology to Support Family Caregivers sponsored by National Alliance for Caregiving, California Healthcare Foundation, Kaiser Permanente, Intel-GE Care Innovations and Institute for the Future in April 2014.

  13. Community peer reviewer: Family Caregivers Are Wired for Health, Pew Research Center, June 2013.

Between 1999 and 2018, Denise has led Lunch and Learn workshops at employers located in the Midwest on behalf of Employee Assistance Programs and Work/Life Benefit companies. Her seminars consistently rated “Excellent” or “Very Good” by attendees.

In 2016, Denise organized and hosted the National Caregiving Conference which now takes place annually. In 2017, Denise organized and hosted Caregiving and the Workplace Summit. In 2015, Denise launched the Certified Caregiving Consultant Training program which arms former family caregivers, health care professionals and managers with tools to communicate effectively with family caregivers. 

Denise hosts podcasts which delve into discussions about caregiving issues and organizes a weekly Twitter chat for family caregivers and former family caregivers. Anyone who cares is welcome to join #carechat which happens on Tuesdays at 1 p.m. ET.

She is the author of nine books that provide insights, comfort and hope to those who care:

The Caregiving Years, Six Stages to a Meaningful Journey;
–Take Comfort, Reflections of Hope for Caregivers;
–Take Comfort, Too, More Reflections of Hope;
Take More Comfort, Reflections of Hope for Caregivers:
--Take Even More Comfort, Reflections of Hope for Caregivers;
After Caregiving Ends, A Guide to Beginning Again;
--Caregiving Lists of Your Courage, Hope and Resilience
–Take Time, a Journal and Journey Toward Greater Happiness During an Unhappy Time (Caregiving);
–My Caregiving Journal, My Story of How I Care;
–Good Morning! Sunny Reflections to Start Your Day

Her insights have been featured in The Wall Street Journal, The New York Times, US News & World Report, USA Today,, Time magazine and Chicago Tribune.

Would you like to schedule a this training for your workplace? Send Denise an e-mail for availability and rates. Or, call us at 773-343-6341.

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