Lucky Answers All

LisaD
Recently The Husband got a letter from a government agency explaining he would lose part of his benefits if he didn't call them and correct the address. Okayyy, we thought that was a little strange because he had been getting correspondence from that agency at our new address for over a year. So, he called them. After waiting for 275 hours he finally got through.

Husband: Yes. I got a letter telling me I would lose some of my money...
CSA: Yes. It says we need your correct address.
Husband: I've been getting correspondence from your agency for over a year at my new address.
CSA: The system says we need your new address.
Husband: I have a letter in my hand from your agency with the correct address on it.
CSA: Yes but...let me transfer you.

He got the person's answering machine and left a message. The next day, Lo and Behold, the agency called back. My husband was informed that it was a different system and it needed the new address.

"But it's the same agency," I said.
"I know."

So, apparently the address thing has been straightened out. But then the agent said the person we live with has to fill out a form stating we contribute to household expenses.

I'll say this again: Even though  they've known we lived here for over a year. If The Husband does not do so he can lose part of his benefits. Yay.

I've helped family members for over ten years and I've dealt a lot with insurance companies and various other agencies. The privately-owned companies are very easy to deal with; they're helpful, friendly, and explain things well. And it's doesn't take an Act of Congress to get permission to talk to them about a loved one's needs.

However, the government-run companies are a little different. Usually the person I get a hold of  acts like I interrupted their nap and don't seem to know how to explain things very well. It's the same with correspondence; the government owned agencies send their letters out in Swahili. My cat Lucky could explain things better:

"Lucky, can you explain this statement to me? It's written in Sanskrit."
"Meow. Meow Meow Meow. Rar. Rar. Meow, meow.. Spit. Hiss."
"Okay. I understand. Thank you."
"Meow meow meow. Purr."
Lucky


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