Be the Difference: Consult, Educate, Facilitate, Specialize


Be the Difference: Consult, Educate, Facilitate, Specialize


The need is great for services and programs to help those individuals who care for a family member or friend (family caregivers).

You already know. That great need led you to us. You want to make a difference. You want to be the difference.

Family caregivers need a different, better experience. Our research shows that family caregivers rate their stress level as 4.15 on a scale of 1 to 5 (5 being the most stressed). Working with individuals experiencing that level of stress can be challenging. You may worry you won't know the right words to use. You may be concerned that a caregiving situation feels so complicated that you won't be able to offer a solution.

What if you had an effective communication process and engaging caregiving tools that provided comfort to any family caregiver or former family caregiver you help? What if the process and tools also allowed you to remain confident and empowered as you help? What if you had help creating an offering, like a product or service or support group, that reaches family caregivers, whether they be in your workplace, your community or your congregation?

Our training programs, including our Certified Caregiving Consultant™, Certified Caregiving Educator™ and Certified Caregiving Facilitator™, teach you how to work well with those who may be experiencing the worst times of their lives. In addition, our Consultant training program guides you into creating your own offering that helps you reach family caregivers.

Not sure which training program is right for you? Our Training Program Overview can help.

"The wheels are wonderful tools. I’m using them with a family caregiver who is very visual. We started with wheels for Stages 3 and 4 (Entrenched and Pragmatic Caregiver) during our first two meetings and then shared five wheels to determine her next steps. The wheels provided clarity, better understanding and a huge reduction in her stress level. Thank you for developing these tools including them in our training programs. I ‘blew up’ the Prayer Wheel and Organize Wheel and put them on my white board." ~ Mike Cooper, CCC and CCE and owner, Naperville Senior Center

More than 150 individuals from the U.S., Canada, U.S. Virgin Islands, Trinidad and Qatar have enrolled in our Certified Caregiving Consultant™ training.

We'd love for you to join us and be part of part of our meaningful work. Meet the CCCs who have completed the requirements to be certified. You also can meet our Certified Caregiving Educators™.

Denise M. Brown, founder of, created the CCC program from her own experiences serving family caregivers since 1990. In 2004, Denise decided she needed to invest in professional training to ensure family caregivers and former family caregivers receive the best support possible.

During her coach training program, Denise learned several techniques and strategies to use with clients. The skills that stuck -- the ones she uses every day in her work -- are asking, listening and validating. These three skills have transformed her work with family caregivers, her interactions with her family and her sales conversations with customers.

Since launching in 1996, Denise has interacted with family caregivers and former family caregivers on a daily basis. In her training program, Denise teaches what she uses to ensure our Facilitators, Consultants, Educators and Specialists have the skills, confidence and tools to successfully communicate with stressed-out and overwhelmed family caregivers. These stressed out family caregivers may be your clients, customers, colleagues and/or congregants.

Denise bases her training programs on a concept she developed in 1997 -- The Caregiving Years, Six Stages to a Meaningful Journey. Over the past 22 years, Denise has tweaked, modified and adjusted the concept to ensure the material remains relevant to family caregivers. She has presented the concept countless times, regularly educating both family caregivers and professionals.

In addition, the training also includes Denise's perspective on what compassion fatigue during caregiving feels like. Family caregivers grow weary of bad luck, coping, supporting, being gracious, making decisions, feeling  discouraged and adjusting to changes. She shares how to help family caregivers heal from these fatigues.

Our training programs help you lead effective caregiving conversations, virtually assist family caregivers, consult with family caregivers in your own business, support your employees who care for a family member and enhance your work with family caregivers.

You can complete our training virtually or in person. You'll find our list of upcoming training dates when you click your selection, below.

You also can watch our video during which Denise gives an overview of our training programs. Please feel free to reach out to Denise with any questions; you can call her at 773-343-6341 or email her (denise @

Our Training Program Overview can help you decide which program is right for you.

Through our program, you can

  • work as a virtual assistant to family caregivers (assistant)

  • lead effective caregiving support groups and conversations (support groups)

  • train your employees to be caregiving resources and support for colleagues and effectively communicate with customers in caregiving situations (workplace)

  • enhance how you serve family caregivers in a social service or non-profit agency (non-profit)

  • start a small business or add to the services you already offer in your small business (small business)

  • jump-start your new business serving family caregivers (90-day business launch)

  • become a trainer to deliver our programs online and in your community (partner).

Select the option below which meets your needs:

Lead Support Groups Consultant in a Non-Profit Agency Your Own Small Business LA Three-Day Business Launch 90-Day Business Launch Assist Family Caregivers Consultant in the Workplace Virtual Three-Day Business Launch: June Virtual Three-Day Business Launch: July Partner